1. Introduction
At StoreHub, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and share the personal data you provide when using our platform, whether you’re browsing, registering, or making purchases.
2. Information We Collect
2.1 Personal Information
When you interact with StoreHub, particularly during registration as a customer or vendor, we collect the following personal details:
- Name: For identification and communication.
- Email Address: For account verification, communication, and updates.
- Phone Number: For account security, communication, and order updates.
- Billing and Shipping Addresses: For processing transactions and ensuring accurate delivery.
- Payment Information: Such as credit card details or mobile money account for secure transactions.
2.2 Non-Personal Information
We also collect non-personal data to enhance your experience and improve our services:
- IP Address: To identify your location for better service delivery and security.
- Browser Type: To ensure compatibility and optimize website performance.
- Device Information: Such as device model and operating system for better user experience.
- Pages Visited: To understand your preferences and improve our platform.
3. How We Use Your Information
3.1 To Provide Services
Your personal information is essential for:
- Order Processing: Managing transactions, payments, and ensuring your products are delivered correctly.
- Vendor Management: Assisting with vendor registration, profile management, and transaction tracking.
- Customer Support: Addressing your inquiries, resolving issues, and improving customer satisfaction.
3.2 For Marketing
With your consent, we may use your information to:
- Send Promotional Emails: Keeping you informed about special offers, new arrivals, and updates.
- Customize Your Experience: Tailoring recommendations and content based on your preferences and browsing history.
3.3 For Legal Compliance
We may use your information to fulfill legal obligations, such as:
- Tax Reporting: Ensuring compliance with taxation laws.
- Fraud Prevention: Protecting our platform and users from fraudulent activities.
4. Sharing Your Information
4.1 With Third-Party Service Providers
To ensure seamless service delivery, we may share your information with trusted third parties:
- Payment Processors: For secure transaction processing.
- Shipping Partners: To facilitate the delivery of your purchases.
- Marketing Services: To assist in promotional campaigns and personalized marketing.
4.2 Legal Requirements
We may disclose your personal information if required by law or in response to:
- Court Orders: Complying with legal obligations.
- Legal Processes: Addressing legal claims or protecting our rights.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small data files stored on your device that help us understand your interaction with our platform.
5.2 How We Use Cookies
We use cookies to:
- Enhance User Experience: By remembering your preferences, login details, and browsing history.
- Analyze Traffic: To understand usage patterns and improve site functionality.
5.3 Managing Cookies
You have the ability to manage cookies through your browser settings. Please note that disabling cookies may impact your experience on StoreHub, limiting certain functionalities.
6. Data Security
We prioritize the security of your personal information by implementing advanced measures:
- Encryption: Protecting sensitive information during transmission across our platform.
- Access Controls: Restricting access to personal information to authorized personnel only.
7. Your Rights
7.1 Access and Update
You have the right to access and update your personal information at any time through your account settings.
7.2 Deletion
You may request the deletion of your personal information by contacting us. However, certain data may need to be retained to comply with legal obligations or for operational purposes.
7.3 Opt-Out
You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or adjusting your account preferences.
8. Children’s Privacy
StoreHub is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to you via email or through our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us through our Contact pages or via email.