FAQ

1. What is StoreHub?

StoreHub is an online marketplace Founded in Tanzania that connects customers with a wide range of products from local vendors across Africa. We offer a platform for vendors to showcase their products, and for customers to discover exclusive deals and support local businesses.

2. How do I register as a customer on StoreHub?

To register as a customer:

  1. Visit the StoreHub homepage.
  2. Click on the “Log in” button, then Click Register
  3. Fill in your personal details, such as name, email address, and phone number.
  4. Create a password and submit the form.
  5. You’ll receive a confirmation email or OTP to your number to verify your account.

3. How can I become a vendor on StoreHub?

To become a vendor:

  1. Go to the StoreHub website and click on “Become a Vendor.”
  2. Complete the registration form with your business details, including TIN Number and Business License.
  3. Submit your application.
  4. Once approved, you can start listing your products and selling on StoreHub.

4. What payment methods are accepted on StoreHub?

StoreHub accepts various payment methods, including:

  • Mobile money (e.g., M-Pesa, Tigo Pesa, HaloPesa, Eartel Money)
  • Credit and debit cards
  • Bank transfers
  • Apple pay and Google Pay

5. How do I track my order?

After placing an order:

  1. Log in to your StoreHub account.
  2. Go to “My Orders.”
  3. Select the order you want to track.
  4. You’ll see the current status and tracking information if available.

6. Can I return a product?

Yes, returns are possible depending on the vendor’s return policy. To return a product:

  1. Review the vendor’s return policy on the product page.
  2. Contact the vendor directly through StoreHub to initiate the return process.
  3. Follow the instructions provided by the vendor for returning the item.

7. How are shipping costs determined?

Shipping costs are set by the vendors and may vary depending on the destination, product size, and delivery method. Shipping fees will be displayed at checkout.

8. Is StoreHub available on mobile?

Yes, StoreHub is fully optimized for mobile devices. You can shop, track orders, and manage your account seamlessly from your smartphone or tablet. Or simply Download our Mobile App on Google play store and App store.

9. How can I contact StoreHub customer support?

You can reach StoreHub customer support through the “Contact Us” page on our website or via email at [[email protected]]. We’re here to assist you with any inquiries or issues. Also Chat support for Customers with Vendors available directly in front of Product Page, by click “Get Support” Button.

10. How do I unsubscribe from promotional emails?

To unsubscribe from promotional emails:

  1. Click the “Unsubscribe” link at the bottom of any StoreHub promotional email.
  2. You can also adjust your email preferences in your StoreHub account settings.