Terms and Conditions

1. Introduction

Welcome to StoreHub! These Terms and Conditions (“Terms”) govern your access to and use of the StoreHub online marketplace. By using our platform, you agree to adhere to these Terms. Please read them carefully before engaging in any activities on StoreHub.

2. Definitions

  • “StoreHub” refers to the online marketplace owned and operated by StoreHub Ltd, providing a platform for vendors to sell products and services.
  • “Vendor” means any business entity or individual who registers to sell products or services on StoreHub.
  • “Customer” refers to any individual who purchases products or services from vendors on StoreHub.

3. Eligibility

To use the StoreHub platform, you must be at least 18 years of age. By registering on StoreHub, you confirm that you meet this age requirement and have the legal capacity to enter into binding contracts.

4. Vendor Obligations

  • Registration: Vendors are required to provide accurate, current, and complete information during registration, including a valid Taxpayer Identification Number (TIN) and an up-to-date Business License.
  • Product Listings: Vendors must ensure that all product listings are accurate and comply with applicable local laws and regulations, including those relating to product safety and consumer protection.
  • Pricing: Vendors set their prices independently. However, StoreHub reserves the right to review and remove or adjust prices that are deemed unfair, misleading, or non-compliant with StoreHub’s pricing policies.
  • Order Fulfillment: Vendors must promptly fulfill all customer orders and ensure that products are delivered as described in the listings.
  • Compliance: Vendors are responsible for complying with all relevant laws and regulations, including those pertaining to consumer protection, intellectual property, and taxation.

5. Customer Obligations

  • Account Registration: Customers must provide accurate and up-to-date personal information during the registration process.
  • Payment: Customers agree to pay for all products and services purchased through StoreHub using the available payment methods. Customers are responsible for any additional charges or fees associated with their chosen payment method.
  • Compliance: Customers must use the platform in compliance with all applicable laws and regulations, including those related to online transactions and consumer protection.

6. Payments and Fees

  • Commission: StoreHub charges a commission on each sale made through the platform. The current commission rate is [insert percentage].
  • Subscription Plans: Vendors may choose to subscribe to premium plans that offer additional features such as enhanced product visibility, advanced analytics, and marketing tools.
  • Payment Processing: StoreHub uses secure third-party payment gateways to process all transactions. Both customers and vendors are responsible for any fees or charges associated with their selected payment methods.

7. Shipping and Delivery

  • Shipping Methods: Vendors are responsible for selecting and managing shipping methods to ensure timely delivery of products. StoreHub provides tools to facilitate this process but is not liable for shipping delays caused by vendors or carriers.
  • Delivery Times: StoreHub is not responsible for delays in delivery. Vendors must ensure that delivery times are clearly stated and adhered to.
  • Shipping Costs: Shipping costs are determined by the vendors and may vary depending on the destination, size, and weight of the product, as well as the selected shipping method.

8. Returns and Refunds

  • Return Policy: Vendors must establish and clearly communicate their return policies, which must comply with applicable local laws. Customers are advised to review the vendor’s return policy before making a purchase.
  • Refunds: Refunds will be processed in accordance with the vendor’s return policy. StoreHub does not mediate disputes over refunds but may assist in facilitating communication between the customer and vendor.

9. Intellectual Property

  • Ownership: Vendors retain ownership of all content, images, and products they list on StoreHub. However, by using the platform, vendors grant StoreHub a non-exclusive license to display, distribute, and promote their products on the platform.
  • Infringement: Vendors must ensure that their products and listings do not infringe on the intellectual property rights of any third party. StoreHub reserves the right to remove any content that is alleged to infringe on intellectual property rights.

10. Dispute Resolution

  • Disputes Between Users: StoreHub encourages users to resolve disputes amicably. In cases where disputes cannot be resolved independently, users may seek assistance from StoreHub’s customer service team. However, StoreHub is not liable for resolving disputes between customers and vendors.
  • Governing Law: These Terms are governed by the laws of Tanzania. Any legal disputes arising from these Terms will be subject to the jurisdiction of the courts of Tanzania.

11. Limitation of Liability

StoreHub is not liable for any indirect, incidental, or consequential damages resulting from the use of the platform. StoreHub’s liability is limited to the amount of fees paid by the vendor over the preceding six months.

12. Changes to Terms

StoreHub reserves the right to modify these Terms at any time. Significant changes will be communicated to users via email or through notifications on the platform. Continued use of the platform after any changes implies acceptance of the revised Terms.

13. Contact Information

If you have any questions or concerns regarding these Terms, please contact StoreHub’s support team.